Legal

User Agreement

Terms governing access to and use of the GCX Exchange platform.

Last updated: August 26, 2026

1. General Information

This User Agreement governs access to and use of the GCX Exchange platform at https://gcx-exchange.com/.

The platform is operated by:

Operator: GCX Exchange
Email: support@gcx-exchange.com

By opening an account, placing an order, or otherwise using the platform, you confirm that you have read, understood and accepted this Agreement.

2. What the Exchange Does

GCX Exchange is a marketplace for physical commodities. It matches binding orders placed by its users and records the trade that results, giving both sides the same written record: product, quantity, price, currency, delivery point and shipment week. The exchange does not sell, buy, own or take title to any goods, and it is not a party to the contract between you and your counterparty.

Payment for the goods and their delivery happen outside the platform, under that contract. The exchange charges a fee for the service it provides and holds a deposit securing the steps described below; no other money of yours passes through it.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements. If you use the platform on behalf of a company, you confirm that you are authorised to bind it.

You agree to provide accurate and current information when opening an account and when contacting support.

4. Accounts

You are responsible for protecting your credentials and for everything done through your account, including orders placed and trades made.

You must not share, resell or transfer your credentials, and you must contact support@gcx-exchange.com immediately if you become aware of unauthorised access to your account.

Your name, email address and phone number are changed by the operator on request: the platform offers no self-service form for them.

5. Orders and Matching

An order names one product, one currency and one unit of quantity, a price, a quantity, a shipment week, the delivery points you accept, and a delivery basis under Incoterms — with a mode of transport where the basis does not already fix one. The delivery basis is a term of the order itself, not something you negotiate after a match: it meets only an opposite order in the same market, naming the same shipment week, the same delivery basis and mode of transport, and an overlapping delivery point. You will not trade with yourself, or with another user of your own company.

You may withdraw an order at any time while it stands. Once it matches, it is a trade and it binds you: from the moment of the match a deposit is held from both sides and the deadlines in section 7 begin to run. An order that has not matched by the Monday of its own shipment week expires automatically; nothing is charged and nothing is held for an order that never matched.

An order is set aside, rather than cancelled, if the free balance of your platform account no longer covers what the resulting trade would cost. It returns to the book at its original place in the queue once the account is topped up.

6. Fees and Your Platform Account

The platform account funds two things only: the fee and the deposit. Payment for the goods never passes through it.

The exchange charges a fee on each matched trade, taken from each side separately, in US dollars, at the moment the trade is made. It is a share of the trade value, with a floor and a ceiling. The fee is the exchange's revenue and is not returned.

Fee rate: 0.50% of trade value
Never less than: $ 0.00
Never more than: $ 500.00

A trade priced in another currency is converted into US dollars at the official daily fixing published by the Bank of Russia for the trade date. That rate is recorded with the trade and can be checked afterwards.

You top the account up through a payment cashier — an authorised third-party payment provider. The available methods, the currency and the final amount are shown before you confirm. Card details are entered on the cashier's own pages: the exchange never receives them and never stores them. Funds are credited when the cashier confirms the payment, not when you return from its pages.

The platform has no self-service withdrawal of a balance. If a payment was taken but not credited, or you wish to ask for the return of an unused balance, write to support@gcx-exchange.com with the payment reference, its date and its amount; such requests are handled individually, and nothing here limits a refund required by applicable law.

7. Deposit and Deadlines

When two orders match, a deposit is held from both sides. It is held, not spent: the money remains yours, and it is released in full — to both sides at once — once a round of documents is accepted by the side reviewing it. Not at any point before that.

Deposit: 0.50% of trade value
Never less than: $ 10.00
Never more than: $ 500.00

A matched trade goes through two steps, each with its own deadline:

Step 1 — both sides confirm the trade: 24 hours
Step 2 — exchange and accept documents: 5 days

The first deadline runs from the match, the second from the moment both sides have confirmed. Step 2 is where the seller submits the documents and the buyer signs them or sends them back for correction — the delivery basis and mode of transport are not part of it: they are terms of the order and travel onto the trade unchanged when it matches. Every step and every deadline is shown on the trade itself.

If a deadline passes, the side whose move it was forfeits its deposit to the exchange, and the other side has its deposit released in full. If both sides still owed a move, both forfeit. Nothing further follows: there is no penalty beyond the deposit. Forfeiture depends on time alone — on which side failed to move before the deadline — and never on what a document says.

You are not required to wait for a deadline to pass. At any point while deposits are held, you may withdraw from the trade: your deposit is forfeited to the exchange and your counterparty's is released back to them, the same outcome a missed deadline produces when the move was yours alone, and your counterparty is notified immediately. Where the move was owed by both sides, a missed deadline forfeits both deposits and withdrawal forfeits only yours. Where the move was owed by your counterparty alone, the two are the reverse of each other: letting that deadline pass forfeits their deposit and releases yours in full, while withdrawing forfeits yours and releases theirs. Until both sides have confirmed the trade, you may instead propose cancelling it by agreement; if your counterparty agrees, both deposits are released back to their owners, and you may withdraw your own proposal at any time before they do. Once both sides have confirmed, cancellation by agreement is no longer available and a trade is left only by withdrawing. The fee already charged on the trade is not returned under either withdrawal or cancellation by agreement.

8. Documents

The exchange stores the documents you exchange with your counterparty and shows them to the other side of that trade only. It does not read them, does not verify them, and does not judge their contents. Disputes about the contents of a document are between you and your counterparty.

Documents are kept while the trade is open and for one year after it closes; the files are then deleted, while the record of who submitted, accepted or returned each round remains. What the platform holds about you, and for how long, is set out in the Privacy Policy.

9. Shipment Week

Every order names a shipment week — a seven-day period, Monday through Sunday, identified by its ISO calendar week — chosen by the user at the moment the order is placed. Orders match only when their shipment weeks are identical; orders naming different weeks never match, regardless of price.

Once an order matches, its shipment week becomes part of the resulting trade and is recorded as fixed calendar dates. It binds both parties from the moment of the match and cannot be changed afterwards, at any step of the trade. The same is true of the delivery basis and mode of transport named on the order: sections 5 and 7 above.

10. Acceptable Use

Users must not:

use the platform for illegal or fraudulent activities;
place orders they do not intend to perform, or trade to create the appearance of volume;
attempt to gain unauthorized access to the platform or another user’s account;
interfere with the operation or security of the platform;
use automated tools to overload, scrape, or disrupt the service;
upload files that are harmful, or that they have no right to pass on;
submit false payment, registration, or identification information;
violate applicable laws or the rights of third parties.

GCX Exchange may suspend or terminate access if a user violates this Agreement.

11. What the Exchange Does Not Do

The exchange holds no escrow and never holds the money for your goods. It does not deliver, ship, inspect or insure anything, and it does not vet your counterparty's ability to perform. It does not read, verify or judge the documents you exchange, and it does not arbitrate a dispute about their contents. Payment, shipping, quality and everything that follows from your contract are yours, exactly as they were before you used the exchange.

12. Availability of the Service

GCX Exchange aims to keep the platform available and operational but does not guarantee uninterrupted or error-free access.

Temporary interruptions may occur because of maintenance, updates, technical problems, security incidents, or circumstances outside our reasonable control. Matching in a currency may also be halted while no current exchange rate is available for it.

An interruption does not extend a deadline by itself. If one falls in a period when the platform was unavailable to you, write to support@gcx-exchange.com.

13. Intellectual Property

The GCX Exchange name, logo, software, website design, text, graphics, and other platform materials are protected by applicable intellectual property laws.

Using the platform grants you a limited, personal, non-exclusive, non-transferable and revocable right to use it for trading on it. No ownership rights are transferred to you.

The documents you upload remain yours. You grant the exchange only what running the service requires: to store them and to show them to the other side of your trade.

14. Limitation of Liability

To the maximum extent permitted by applicable law, GCX Exchange is not liable for indirect, incidental, special, or consequential losses resulting from the use or inability to use the platform, nor for the performance of the contract you conclude with your counterparty.

Nothing in this Agreement excludes or limits liability that cannot legally be excluded or limited.

15. Privacy

Personal information is collected and processed in accordance with the Privacy Policy and applicable data-protection laws.

16. Changes to the Service or Terms

GCX Exchange may update the platform, its rates, its deadlines, or this Agreement when necessary. The fee and deposit applied to a trade are those in force when its orders matched: both are recorded on the trade itself, and a later change does not alter a trade already made. Deadlines are the ones in force at the time they are read, so a change to a deadline also applies to trades already open.

The current version of this Agreement and its effective date are published on this page. This Agreement is executed in Russian; the English and Chinese translations are provided for convenience, and in case of divergence the Russian version prevails.

17. Contact Information

Write to us first about any question or dispute — most matters are settled without going further.

Operator: GCX Exchange
Email: support@gcx-exchange.com
Website: https://gcx-exchange.com/